When you request to transfer (port) your phone numbers to bOnline, you will receive a CLOA form to sign. This article explains what the CLOA form is, why you may receive more than one, and what happens after submission.
Please note: A CLOA form is a legal requirement for all number transfers. Your transfer cannot begin until all forms are signed and submitted.
What is a CLOA form?
Here is what the CLOA form does:
Authorises transfer: it allows bOnline to move your phone number(s) from your current provider.
Mandatory: it must be signed before the transfer can proceed.
Why have I received more than one CLOA form?
Here are the reasons you may get multiple forms:
Multiple numbers: each phone number requires its own CLOA form.
Individual submission: every form must be signed and submitted separately.
What if I cannot edit some fields?
Here are the key points to remember:
Editable fields only: complete the fields that are open for editing.
Locked fields: these are pre-filled from your original transfer request.
Additional numbers: each number has its own CLOA form, so check your inbox for separate forms.
What happens after I submit the CLOA?
Here are the steps in the process:
Step 1: Porting team submission. The porting team sends the transfer request to your current provider.
Step 2: Transfer journey starts. You will be updated when the port process begins.
Step 3: Track progress. You can monitor your transfer status in the mybOnline portal under Order Tracker. See How to use the order tracker in the mybOnline portal.
