On the Call Flows page, click Create an advanced call flow.

Select from the three options provided. For this example, we will choose Create my own.

The first step would be to name your advanced call flow at the top-left of the screen. Give it a suitable name as it will get saved to the All call flows section of the Call Flows page.

Navigate to Business hours and click on it.

You can choose from a set of pre-configured business hours, or set your own. For this example, we will set our own.

If you are setting your business hours, you can add breaks during the day. To make things easier, we have allowed you to apply your configuration to multiple days at once. Click Save when you are done.

Navigate to the Add action + button underneath Open and click on it.

A pop-up will appear with available actions and recommendations for your next action. To create a greeting, click Greeting.

After creating or uploading your greeting, you can listen to it to make sure it is correct before clicking Save.

Once you have created your open and closed greeting, click the Add action + button underneath the open greeting.

You can use any action to create your unique call flow. For this example, we will divert all incoming calls to an external number. Click on Divert to external.

Simply type out the number you would like calls diverted to, accept the charges, and click Save. Please note, like a Temporary call divert, call charges may apply based on your tariff.

Once you have completed your custom call flow, click Save & Enable to activate this call flow.

All the call flows you create, both simple and advanced, will be stored on the All call flows section of the Call Flows page. From here you can enable, edit, and delete call flows.