This article explains how to set up a simple call flow in the mybOnline portal. Every inbound call to your bOnline main number is routed using a call flow, and the simple call flow is the most common configuration used by bOnline customers.
During your business hours, calls ring all available users at once. Out of hours, a closed greeting plays and transfers the caller to your main number voicemail.
How to set up a simple call flow
Log in to mybOnline and go to Phone Settings.
Select Call Flows and click Simple call flow.
Set your business hours. See How to set up your business hours.
Set up your welcome and closed greetings. See How to set up welcome and closed greetings.
Click Save to confirm your call flow.
Watch: simple call flow setup
Watch the video walkthrough for a full guide to setting up a simple call flow.