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How to Chat Within the bOnline Mobile App

Learn how to send instant messages and chat with your team members using the bOnline mobile app.

The bOnline mobile app includes a Chat feature for sending instant messages to colleagues within your organisation. This guide explains how to access and start chats in the app.
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Please note: Chat is for internal messaging between colleagues only. You can only message other users within your organisation who are also using the bOnline phone system (mobile, desktop, or web app). bOnline does not support sending SMS or text messages to external phone numbers.
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How to start a chat

  1. Open the bOnline app on your mobile device.

  2. Tap the Chat icon on the far right of the bottom navigation bar.
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    The bOnline mobile app bottom navigation bar with the Chat icon on the far right.

  3. Tap Contacts at the bottom of the screen to start a new chat.
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    The Chat screen showing the Contacts button at the bottom.

  4. Select the Team (or Internal) tab to view your colleagues.
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    The Contacts screen showing the Team and Internal tabs.

  5. Tap the name of the person you would like to message.
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    The Team contacts list showing colleague names to select from.

  6. Select Send a message from the options provided.
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    The contact options screen showing the Send a message button.
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