Here's how you can do a blind transfer and an attended transfer on both the desktop and mobile app.
Desktop
Blind transfer
Use the straight arrow to transfer directly: this sends the current call straight to the new caller without speaking first.
Place a call on hold: while on a call, place it on hold using call options.
Transfer and enter extension: click Transfer and enter the extension or number.
Complete blind transfer: click the Blind Transfer button.
Indirect transfer
Indirect transfer is also known as attended transfer. Use the curved arrow to transfer with attended: this allows you to speak to the new caller first before connecting them.
Transfer and return to call: speak to the extension or number first before transferring the first call.
Confirm call: confirm sending the call to the user.
Mobile
Here's how you can do a blind and attended transfer on the mobile app.
Blind transfer
Choose your contact.
Make your call: after making your first call, tap the button with three dots.
Blind transfer: select the blind transfer option.
Attended transfer
Select the attended transfer option.
