How to add a new user
Log in to the MybOnline portal.
Select Phone settings from the left-hand menu.
Select Users and devices.
Select Add User.
Select User Profile.
Enter the new user's details.
Select Save.
Users can only be added one at a time. You can add up to 3 users yourself through the MybOnline portal, with a maximum of 9 users on your account.
Need to add more than 3 users?
To add additional users beyond 3, you can either:
Call 020 3617 9950 to make an upfront payment for the extra users.
Book an onboarding session for an advanced setup. This is required for 3 or more users, third-party desk phones, or custom call flows.