If you do not pay your bOnline bill by Direct Debit, a Non-Direct Debit processing fee is added to your account each month. This article explains the charge and how to avoid it.
What is the Non-Direct Debit (DD) processing fee?
The processing fee is a £5.00 monthly charge applied when a customer does not pay by Direct Debit. The charge is exclusive of VAT, which is currently 20%.
How can I avoid the Non-DD processing fee?
You can avoid the processing fee by switching and paying your bill via Direct Debit.