When using telephony services, understanding how caller information is displayed on your devices can help you manage calls effectively. Below is an overview of how caller details appear on desk phones and computer screens, along with configuration tips to ensure accurate display.

When a desk phone rings, the screen displays the caller’s Display Name. This name is configured in the account’s Display Name field. If the caller is saved in your contacts, the saved contact name will appear instead of the phone number. This feature ensures that you can easily identify incoming calls based on your contact list or the caller's account settings.

Caller information will also pop up on your computer screen, provided that your contact numbers are uploaded to your telephony portal. This functionality remains consistent even when transitioning to new handsets, ensuring seamless integration and continuity of service. Uploading your contact numbers to the portal is a key step to enable this feature.

To ensure accurate caller information display:

By following these steps, you can optimize the caller information display on both desk phones and computer screens, making it easier to manage your communications.