How to Manage Telephony Service Issues and Call Diversion Settings
Managing telephony services effectively is crucial for uninterrupted business communication. This article addresses common concerns about service outages and call diversion settings for bOnline customers.
Service Outages and Troubleshooting
If your business phone lines are not receiving calls, it may be due to a known service issue. In such cases:
No action is required on your side. Engineers are actively working to restore the service as quickly as possible.
You can stay updated on the status of the issue through the bOnline service dashboard or by contacting support for updates.
This ensures that you avoid unnecessary troubleshooting while the issue is being resolved.
Call Management Features
Call Diversion Settings
bOnline provides flexibility in managing incoming calls to your business landline. By default, calls can be answered using the bOnline app, allowing you to identify business calls easily. However, if you prefer to divert calls to your mobile:
Enable the call divert feature in your bOnline account settings.
Note that diverted calls are treated as outgoing calls to your mobile and will be billed accordingly.
This feature ensures that you never miss important business calls, even when you are away from your desk.
Related Topics
Troubleshooting common telephony issues
Understanding bOnline app features
Managing billing for telephony services