How to Access and Manage Your bOnline Account and Call Features
Managing your bOnline account and its features effectively requires understanding the roles, access permissions, and system configurations. Below, we provide a comprehensive guide to help you navigate common scenarios.
Overview of Account Access
Authorized Contacts
If someone else needs to manage the account or contact support, the account owner can add them as an authorized contact. Authorized contacts can:
Discuss account details with support
Request assistance for account-related issues However, being an authorized contact does not grant full account ownership or the ability to make significant changes to the account. This ensures that the account owner retains control over critical account functions.
Only the primary account holder can access the bOnline customer portal. This individual has exclusive permissions to manage key functions, including: bOnline prioritizes data protection and privacy, ensuring that only the account owner has full authority to access and make changes to the account. This policy complies with data protection regulations and safeguards your account information.
Creating or editing advanced call flows
Viewing billing information
Updating account details
Authorizing access for additional users
If you are not the primary account holder, you will not be able to log in or make changes to the portal. However, the account owner can add you as an authorized contact, granting limited permissions to manage certain account-related tasks or communicate with support.
Managing Call Flows and Features
To manage call flows, you must use the email address linked to your bOnline portal account. If multiple email addresses are associated with your account, only the one tied to the portal will grant access. If you encounter login issues, such as a "no matching domain" error, try signing in with another email address. The correct email is the one that successfully logs you into the portal. Note that the mobile app may use different credentials than the portal.
Troubleshooting Login Issues
If you are unable to log in:
Verify that you are using the email address associated with the bOnline portal.
Check for any error messages and try alternative email addresses linked to your account.
Ensure you are using the correct credentials for the specific platform (portal vs. mobile app).
Understanding Call Forwarding and Greetings
When call divert or forwarding is enabled, calls are immediately redirected to the destination number, bypassing the standard call flow configured in your telephony service. This means that any welcome greetings or custom messages set up in the call flow will not play. To resolve this issue, you can configure an advanced call flow in your service portal where the greeting or custom message is played before the "Divert to External" action.
How to Resolve the Issue
To ensure that your welcome greetings or custom messages are played, you need to configure an advanced call flow in your service portal. Follow these steps:
Disable Call Forwarding or Divert Settings:
Temporarily disable any active call forwarding or divert settings on your line.
Set Up an Advanced Call Flow:
Log in to your service portal.
Create an advanced call flow that includes a greeting or custom message.
Place the "Divert to External" action after the greeting within the call flow.
Test the Configuration:
Make a test call to ensure that the greeting or custom message plays as expected before the call is forwarde
Additional Considerations
Configuring advanced call flows may provide additional routing options but could incur additional costs depending on your service plan.
If you are unsure how to configure an advanced call flow, consult your service provider's support documentation or contact their customer support team for assistance.