Managing your bOnline account and its features effectively requires understanding the roles, access permissions, and system configurations. Below, we provide a comprehensive guide to help you navigate common scenarios.

Only the primary account holder can access the bOnline customer portal. This individual has exclusive permissions to manage key functions, including:

If you are not the primary account holder, you will not be able to log in or make changes to the portal.

To manage call flows, you must use the email address linked to your bOnline portal account. If multiple email addresses are associated with your account, only the one tied to the portal will grant access. If you encounter login issues, such as a "no matching domain" error, try signing in with another email address. The correct email is the one that successfully logs you into the portal. Note that the mobile app may use different credentials than the portal.

If you are unable to log in:

When call divert or forwarding is enabled, calls are immediately redirected to the destination number. As a result, any greeting configured on the original number’s call flow will not play. To ensure a greeting is heard, you must configure it on the destination number or system that answers the diverted call.

By following these guidelines, you can effectively manage your bOnline account and resolve common issues related to access and call features.