How to Transfer Devices Between Phone Numbers in the bOnline Portal
If you need to move devices from one phone number to another within the bOnline portal, follow these steps to ensure a smooth transition:
Prerequisites
Be on-site: It is essential to be physically present at the location of the devices. This allows you to identify each device’s MAC address and re-provision them correctly after the transfer.
Step-by-Step Process
Remove Devices from the Original Phone Number: - Log in to your bOnline portal. - Navigate to the section where devices are listed under the current phone number. - Delete or remove the devices associated with the original phone number.
Re-Add Devices to the New Phone Number: - Go to the target phone number in the portal. - Add or provision the same devices under this new number. - Ensure that each device is correctly assigned and re-provisioned.
Important Notes
Device Identification: Being on-site helps you identify each device’s MAC address, which is crucial for re-provisioning.
Portal Access: Ensure you have the necessary login credentials and permissions to make changes in the bOnline portal.
By following these steps, you can successfully transfer devices between phone numbers without any disruptions.