Call summaries and recordings

Modified on Tue, 19 Mar 2024 at 10:46 AM

Call summaries and recordings are a vital tool for any organisation and allow business owners to view, play and download call recordings and enjoy peace of mind knowing they're securely stored.

  • To make use of the "Call summary & recordings" feature, go to the "Call reports" page.

  • Underneath "Call summary & recordings", next to the call you would like to listen to, click "View recordings".

Here you'll see a list of all recordings between users and customers. You can pause and play recordings as you need, or even download them to your device.

For further assistance please get in touch with our onboarding team at voipcare@bonline.com

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