Learn how to generate and analyse call reports within MYbOnline to track and optimise your communication data. Call reports are a vital tool for any organisation and allow business owners access to performance-related information.
Call activity: From this section of the 'Call reports' page, you can see quick information from your call 30-day call summary. You'll also see a list of all your 'Call recordings' between users and customers. You can pause and play recordings as you need, or even download them to your device.
Call Trends: From this section of the 'Call reports' page, you can see graphical representations of your call trends, time of day statistics, and call density.
Call trends: This will display the number of calls per day for the given period.
Time of day statistics: This will display the number of answered and missed calls, per hour, per day for the given period.
Call density: This will display when you receive the most calls on a given day for a given period.
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