How to configure advanced call flows

Modified on Fri, 25 Oct at 11:06 AM

Discover how to configure advanced call flows in your bOnline phone system to handle complex call routing needs for your business. Create, edit and enable your unique call flows - call queues, dial menus and custom call flows.

Please note: Upon activating the 'Advanced call flow' add-on, customers will receive a complimentary one-month free trial, followed by a monthly subscription fee of £3+VAT.

On the 'Call Flows' page, click 'Create an advanced call flow'.

Select from the three options provided, for this example, we'll choose 'Create my own'.

The first step would be to name your advanced call flow at the top-left of the screen. Give it a suitable name as it will get saved to the 'All call flows' section of the 'Call Flows' page.

Navigate to 'Business hours' and click on it.

You can choose from a set of pre-configured business hours, or set your own. For this example, we'll set our own.

If you're setting your business hours, you can add breaks during the day. To make things easier, we've allowed you to apply your configuration to multiple days at once. Click 'Save' when you're done.

Once you have set your business hours, the next step would be to configure a 'Welcome and Closed Greeting' that customers will hear when calling your business in or out of hours.

Navigate to the 'Add action +' button underneath 'Open' and click on it.

A pop-up will appear with available actions and recommendations for your next action. To create a greeting, click 'Greeting'.

After creating or uploading your greeting, you can listen to it to make sure it's correct before clicking 'Save'.

Please note: You will need to create a closed greeting as well in order to save and enable your advanced call flow.

Once you have created your open and closed greeting, click the 'Add action +' button underneath the open greeting.

You can use any action to create your unique call flow. For this example, we will divert all incoming calls to an external number. Click on 'Divert to external'.

Simply type out the number you'd like calls diverted to, accept the charges, and click 'Save'. Please note, like a 'Temporary call divert', call charges may apply based on your tariff.

Once you have completed your custom call flow, click 'Save & Enable' to activate this call flow.

All the call flows you create, both simple and advanced, will be stored on the 'All call flows' section of the 'Call Flows' page. From here you can enable, edit, and delete call flows.

If you need any more help, feel free to contact our onboarding team at [email protected]. We're always here to assist you and ensure everything goes smoothly!

How to configure advanced call flows

Discover how to configure advanced call flows in your bOnline phone system to handle complex call routing needs for your business. Create, edit and enable your unique call flows - call queues, dial menus and custom call flows.

On the 'Call Flows' page, click 'Create an advanced call flow'.

Select from the three options provided, for this example, we'll choose 'Create my own'.

The first step would be to name your advanced call flow at the top-left of the screen. Give it a suitable name as it will get saved to the 'All call flows' section of the 'Call Flows' page.

Navigate to 'Business hours' and click on it.

You can choose from a set of pre-configured business hours, or set your own. For this example, we'll set our own.

If you're setting your business hours, you can add breaks during the day. To make things easier, we've allowed you to apply your configuration to multiple days at once. Click 'Save' when you're done.

Once you have set your business hours, the next step would be to configure a 'Welcome and Closed Greeting' that customers will hear when calling your business in or out of hours.

Navigate to the 'Add action +' button underneath 'Open' and click on it.

A pop-up will appear with available actions and recommendations for your next action. To create a greeting, click 'Greeting'.

After creating or uploading your greeting, you can listen to it to make sure it's correct before clicking 'Save'.

Once you have created your open and closed greeting, click the 'Add action +' button underneath the open greeting.

You can use any action to create your unique call flow. For this example, we will divert all incoming calls to an external number. Click on 'Divert to external'.

Simply type out the number you'd like calls diverted to, accept the charges, and click 'Save'. Please note, like a 'Temporary call divert', call charges may apply based on your tariff.

Once you have completed your custom call flow, click 'Save & Enable' to activate this call flow.

All the call flows you create, both simple and advanced, will be stored on the 'All call flows' section of the 'Call Flows' page. From here you can enable, edit, and delete call flows.

If you need any more help, feel free to contact our onboarding team at [email protected]. We're always here to assist you and ensure everything goes smoothly!