A temporary call divert redirects all incoming calls to a different phone number. This guide explains how to set up and disable a temporary divert in the MybOnline portal.
Please note: A temporary call divert overrides any call flow on your account. Callers will be redirected to the divert number without hearing any welcome greeting or menu prompts.How to set up a temporary call divert
- Log in to the MybOnline portal and select Phone Settings from the left-hand menu.
- Select Call Flows.
- Select Temporary Divert.
- Toggle the switch to enable the call divert.
- Enter the phone number you would like calls to be diverted to.
Once the divert is active, a banner will appear across your screen. You can disable the divert from this banner at any time.
Things to know
- A temporary divert is a direct divert. It does not go through any call flow on your account.
- Diverting to an external number creates an outbound call each time. Call charges may apply based on your tariff.
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