Business hours

Modified on Tue, 12 Mar 2024 at 08:23 AM

Setting your business hours will allow your phone to forward any calls received out of hours, to voicemail. It also allows you to configure professional welcome and closed greetings that users will hear when they call your business.

To configure your business hours using a simple call flow, follow these steps:

  • You can set up your business hours by navigating to the "Call flows" page.



  • From the simple call flow editor, select the days of the week that your business will be open.



  • You can choose from a set of pre-configured business hours, or set your own.



  • If you're setting your business hours, you have the option to add breaks during the day. To make things easier, we've given you the option to apply your configuration to multiple days at once.



  • Once you have set your business hours, the next step would be to configure a welcome and closed greeting that customers will hear when calling your business in or out of hours.


To configure your business hours using an advanced call flow, follow these steps: 

  • Navigate to the "Call flows" page.



  • Click on "Create an advanced call flow".



  • Select from the three options provided, for this article, we'll choose "Create my own".



  • Navigate to "Business hours" and click on it.



  • Select the days of the week that your business will be open.



  • You can choose from a set of pre-configured business hours, or set your own.



  • If you're setting your business hours, you have the option to add breaks during the day. To make things easier, we've given you the option to apply your configuration to multiple days at once.



  • Once you have set your business hours, the next step would be to configure a welcome and closed greeting that customers will hear when calling your business in or out of hours.





For further assistance please get in touch with our onboarding team at voipcare@bonline.com

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