How to set up your business hours

Modified on Tue, 17 Sep at 1:40 AM

Learn how to set up and manage business hours in your bOnline phone system to ensure proper call handling during office hours and after-hours.

Setting your business hours will allow your phone to forward any calls received out of hours, to voicemail. It also allows you to configure professional welcome and closed greetings that users will hear when they call your business.

To set up business hours as part of a simple call flow, follow these steps:

From the simple call flow editor, click 'Edit business hours'.

You can choose from a set of pre-configured business hours, or set your own. For this example, we'll set our own.

If you're setting your business hours, you have the option to add breaks during the day. To make things easier, we've given you the option to apply your configuration to multiple days at once. Click 'Save' when you're done.

After you have saved your business hours, it will display in the simple call flow.

To set up business hours as part of an advanced call flow, follow these steps:

From the 'Call flows' page, click 'Create an advanced call flow'.

Please note: Upon activating the "Advanced call flow" add-on, customers will receive a complimentary one-month free trial, followed by a monthly subscription fee of £3+VAT.

Select from the three options provided, for this example, we'll choose 'Create my own'.

Navigate to 'Business hours' and click on it.

You can choose from a set of pre-configured business hours, or set your own. For this example, we'll set our own.

If you're setting your business hours, you have the option to add breaks during the day. To make things easier, we've given you the option to apply your configuration to multiple days at once. Click 'Save' when you're done.

Once you have set your business hours, the next step would be to configure a 'Welcome and Closed Greeting' that customers will hear when calling your business in or out of hours.

If you need any more help, feel free to contact our onboarding team at voipcare@bonline.com. We're always here to assist you and ensure everything goes smoothly!

How to set up your business hours

Learn how to set up and manage business hours in your bOnline phone system to ensure proper call handling during office hours and after-hours.

Setting your business hours will allow your phone to forward any calls received out of hours, to voicemail. It also allows you to configure professional welcome and closed greetings that users will hear when they call your business.

To set up business hours as part of a simple call flow, follow these steps:

From the simple call flow editor, click 'Edit business hours'.

You can choose from a set of pre-configured business hours, or set your own. For this example, we'll set our own.

If you're setting your business hours, you have the option to add breaks during the day. To make things easier, we've given you the option to apply your configuration to multiple days at once. Click 'Save' when you're done.

After you have saved your business hours, it will display in the simple call flow.

To set up business hours as part of an advanced call flow, follow these steps:

From the 'Call flows' page, click 'Create an advanced call flow'.

Select from the three options provided, for this example, we'll choose 'Create my own'.

Navigate to 'Business hours' and click on it.

You can choose from a set of pre-configured business hours, or set your own. For this example, we'll set our own.

If you're setting your business hours, you have the option to add breaks during the day. To make things easier, we've given you the option to apply your configuration to multiple days at once. Click 'Save' when you're done.

Once you have set your business hours, the next step would be to configure a 'Welcome and Closed Greeting' that customers will hear when calling your business in or out of hours.

If you need any more help, feel free to contact our onboarding team at voipcare@bonline.com. We're always here to assist you and ensure everything goes smoothly!