Glossary

ADSL port: Asymmetric Digital Subscriber Line is a type of internet connection that works on copper cables of your existing phone lines. ADSL Broadband is the most common type of broadband in the UK and it's available from almost all major UK providers.

Factory settings: everything is erased from the hard drive and replaced by the original software.

Firmware version: Firmware is the software installed on your VoIP/ router.  When a firmware update is available, your device will automatically download the update or if it doesn't, make sure to download it manually as it should stay up-to-date to function smoothly. 

DND: Do Not Disturb

DNS: DNS(Domain Name Server) is the network protocol that connects VoIP users. It enables DNS administrators to move services from one host/server, use multiple servers for their needs and make sure a call's destination IP address will be verified before being connected; if not then it helps block unverified information by blocking these potential spamming areas.

External destination: Calls made outside the firm

Extra-EAA transfers: The European Union has created a set of regulations that protect personal data from being misused. This means you can rest assured knowing your sensitive information will remain safe when travelling outside the UK and into other member states within EEA countries like Ireland or Denmark for example!

Gateway: a device used to connect two different networks, especially a connection to the internet.

Ensure your VoIP device has a gateway means the network is configured to accommodate SIP/RTP traffic. SIP/RTP traffic refers to packets and transferring voice over the internet. That means that your network needs to be configured in a way that allows voice over the internet.

GDPR: The General Data Protection Regulation (GDPR) is aimed at ensuring the protection of the personal data of customers. 

Internal destination: Calls made within the firm

Keystrokes:  A 'keystroke' is just any interaction you make with a button on your keyboard. Keystroke logging is an act of tracking and recording every keystroke entry made on a computer, often without the permission or knowledge of the user.

Number transfer (Porting): The process of moving a number from one provider to another, or moving a phone number from a traditional exchange to the IP network. 

Plug & play: Simply plug in your phones and take calls right away.

PoE: Power over Ethernet is a means of carrying electrical power through data cables. With PoE-enabled devices, electrical current passes through the ethernet cable along with the data normally carried by an ethernet cable.

Splitters: A device that allows both your broadband and phone to work on the same telephone line.

Switch port: the physical opening where a data cable can be plugged in.

UCC Express feature: UCC Express allows you to sync contacts such as Google contacts and Outlook contacts directly to your application.

VLAN: Virtual LAN." A VLAN is a custom network created from one or more existing LANs. It enables groups of devices from multiple networks (both wired and wireless) to be combined into a single logical network. The result is a virtual LAN that can be administered like a physical local area network.