Setting your caller ID preference in the mobile app

Modified on Tue, 04 Jun 2024 at 03:56 AM

You can set a caller ID to display when making outgoing calls. Caller ID preferences are stored separately on each device. It means there's no synchronisation between mobile, web and desktop applications, so you'll need to set these preferences on each device.

Choices are globally the same across a customer, except direct numbers that are based on the user:

  • Main number: Public number of the business, available to all users of a customer

  • Anonymous: Ability to make an anonymous call

  • Preset: Default option, which lets the system choose the caller ID based on outgoing call rules.

To set your caller ID:

  • From the dialler screen, enter the number you'd like to call, then click on 'Caller ID'.

  • Choose between the choices provided then hit the 'Call' button.

  • You can see the caller ID you selected when calling an external number.

Please note: A temporary caller ID can only be set on the web and desktop application.

To set your caller ID on the desktop app, click here.

If you need any further assistance, please do not hesitate to contact our team at

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