SIM activation, barring, and swapping timelines

Modified on Fri, 31 May 2024 at 07:06 AM

Activation timescales - Once an order has been placed on the portal, the following timescales will apply:


  • If you connect a sim before 12 pm - it will connect 24 hr from 12 pm 

  • if you connect a sim after 12 pm - it will connect 24 hr from 4 pm 

  • if you connect a sim after 4 pm - it will connect 12 hr the next day from 12 pm 


Sim Barring


  • Once a sim bar has been activated, it can take up to 2 working days to bar.

  • If urgent, please call the support team on 01158225000 and they will action the SIM bar for you within 15 minutes.


Sim Swap

  • Once a sim swap has been generated, it can take up to 2-working days to change to the new sim.

  • If urgent, please call the support team on 01158225000 and they will action the SIM swap for you within 15 minutes.


If you need any further assistance, please do not hesitate to contact our team at customerservice@bonline.com


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