SIM activation, barring, and swapping timelines

Modified on Thu, 19 Sep at 3:56 AM

Learn the timeline for SIM activation, barring, and swapping, and how to ensure your 4G/5G service is up and running quickly.

Activation timescales: Once an order has been placed on the portal, the following timescales will apply:

If you connect a sim before 12 pm - it will connect 24 hr from 12 pm
if you connect a sim after 12 pm - it will connect 24 hr from 4 pm
if you connect a sim after 4 pm - it will connect 12 hr the next day from 12 pm

Sim Barring:

Once a sim bar has been activated, it can take up to 2 working days to bar.
If urgent, please call the support team on 01158225000 and they will action the SIM bar for you within 15 minutes.

Sim Swap:

Once a sim swap has been generated, it can take up to 2-working days to change to the new sim.
If urgent, please call the support team on 01158225000 and they will action the SIM swap for you within 15 minutes.

We're here to assist you! For any help, just reach out to our onboarding team at [email protected]