How to Troubleshoot Your 5G ZTE MC801A Router

This article explains how to troubleshoot connection issues on your 5G ZTE MC801A router, including no internet connection, unstable connection, and slow speeds.

Please note: If some devices can connect to the internet but one cannot, the problem is likely with that device and not the router.

Step 1: Check the Affected Device

Try the following on the device having problems:

• Turn the device off and back on again.
• Stop any downloads or programs running in the background.
• Close all apps if you are using many at once.
• Check the device is not in flight mode.
• Check that Wi-Fi is enabled on the device.

Step 2: Switch to an Ethernet Cable

If your PC or laptop is connected via Wi-Fi, try switching to an ethernet cable. Ethernet provides a more reliable connection and will help identify whether the issue is with the Wi-Fi signal or the router itself.

Step 3: Check the Router Position

The position of your router can greatly affect the Wi-Fi signal and speed. Follow these tips:

• Place the router in a central location, off the floor and slightly away from the wall.
• Avoid placing it near dense obstacles such as walls, floors, ceilings, hot water cylinders, or aquariums as these limit Wi-Fi range.
• Keep it away from electronic devices such as microwave ovens, cordless phones, or baby monitors as these can interfere with the signal.
• Do not place it in an enclosed space such as a cupboard or behind large furniture.

Step 4: Check the Router LEDs

The router LEDs will tell you if the device is working correctly. If they are not flashing as expected, you may need to redo the installation. See 5G ZTE MC801A router lights and interface for guidance.

Step 5: Check Your Network Name and Password

• If the Wi-Fi network is available, it will appear under available networks on your device.
• If it is not showing up, check you are searching for the correct name. The default network name and password are printed on the sticker on the router.
• If you have changed the network name or password and cannot remember them, a factory reset will restore the defaults.

Step 6: Try Changing the Wi-Fi Channel

The Wi-Fi channel your router is using may be crowded with signals from nearby routers. Switching to a different channel can improve your Wi-Fi connectivity and speed.

A power cycle can often resolve connection issues. Unplug both the power unit and the router from the wall. Leave them off for 3 to 5 minutes, then plug them back in and allow 3 to 5 minutes for the router to reboot and re-establish an internet connection. See how to restart your 5G ZTE MC801A router.

If none of the above steps have resolved the issue, a factory reset will erase all settings and restore the router to its default configuration. See how to do a factory reset on your 5G ZTE MC801A router.

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