5G ZTE MC801A has an unstable internet connection

Modified on Fri, 31 May 2024 at 07:29 AM

Troubleshoot the device with no internet

  • If some of your devices (computer, phone, laptop, tablet etc.) can connect to the internet, but one can’t, then the problem might be the device and not related to the modem.


  • Try these troubleshooting steps for the device having problems:

  • Turn it off, and then on again

  • Stop any downloads or programs running in the background

  • Close all apps if you’re using many at once

  • Check it’s not in flight mode

  • Check that WiFi is enabled


Switch to an ethernet cable

  • If your PC or laptop is connected to the ZTE MC801A via WiFi consider switching the connection via an ethernet cable. Ethernet cables provide a more reliable connection.


Make sure the modem is in a good place

The position of the ZTE MC801A can greatly influence the WiFi signal, ensure you follow these tips:

  • Where possible, place your modem in a central location in your house, off the floor and slightly away from the wall.

  • Dense obstacles such as walls, floors, ceilings, hot water cylinders, aquariums etc. limit Wi-Fi performance and range.

  • To prevent interference of your WiFi signal, do not place the modem near electronic devices such as microwave ovens, cordless phones or wireless transmitters like baby or room monitors.

  • Do not place the modem in an enclosed space such as a cupboard, under or behind a desk, large item or big piece of furniture.


Try changing the WiFi channel

  • The WiFi channel the modem is currently using might be crowded with the WiFi signals of other nearby modems. Switching to a different channel can greatly improve your WiFi connectivity.


Restart the modem & Complete a Network Power Cycle to refresh the network

  • A power cycle requires both the Power Unit and the Indoor Router to be unplugged from the wall.

  • The units need to remain off for 3-5 minutes, then reconnect power and allow 3-5 minutes to reboot and re-establish a connection to the internet.


  • Now check that the Router LEDs are flashing correctly and that the devices are functioning normally. Sometimes a simple reboot of the ZTE MC801A can fix the problem. See how to restart your router.


Reset the modem to factory settings


For any further assistance, please get in touch with our team at customerservice@bonline.com


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