bOnline’s Call recordings add-on lets you record, store, and instantly search calls with powerful AI transcriptions. Enhance your training, stay compliant, and deliver standout customer service, all from one smart tool.
Please note: This account-level add-on will be billed according to the number of users connected to the account.
How to Install bOnline's Call recordings add-on:
On the 'Account add-ons' page, click 'Edit' on the 'Call recordings' card.
You’ll have the option to select from different Call Recording packages - each billed per user.
Please look over the billing information carefully before accepting the monthly charges, then click 'Submit'.
Once added, the Call recordings add-on will appear at the bottom with the package name and monthly price.
How to downgrade or remove bOnline's Call recordings add-on:
If you wish to downgrade from the Advanced Call recordings package back to the default option (on-demand call recordings), simply:
Go to the 'Account add-ons' page.
Click 'Edit' on the 'Call recordings' card.
Select the on-demand call recordings package (this is the default free option).
Click 'Submit' to confirm the change. This will adjust your billing accordingly.
Still need a hand? Our team is just a chat away. Click the live chat button in the bottom-right corner, and we'll be happy to help!
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