How to set up the Call Recording add-on

Modified on Tue, 29 Apr at 10:45 AM

bOnline’s Call Recording add-on lets you record, store, and instantly search calls with powerful AI transcriptions. Enhance your training, stay compliant, and deliver standout customer service, all from one smart tool.

Please note: This account-level add-on will be billed according to the number of users connected to the account.

How to Install bOnline Call Recording:

On the 'Account add-ons' page, click 'Edit' on the 'Call Recording' card.

You’ll have the option to select from different Call Recording packages - each billed per user.
Review the billing information carefully before accepting the monthly charges, then click 'Submit'.

Once added, the Call Recording add-on will appear at the bottom with the package name and monthly price.

How to Downgrade or Remove bOnline Call Recording:

If you wish to downgrade from the Advanced Call Recording package back to the default option (on-demand call recordings), simply:

Go to the 'Account add-ons' page.
Click 'Edit' on the 'Call Recording' card.
Select the on-demand call recordings package (this is the default free option).
Click 'Submit' to confirm the change. This will adjust your billing accordingly.

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