bOnline uses a daily billing model for new customers. This means your billing cycle is aligned to the exact day your service goes live, not a fixed calendar date. There are no pro-rata charges, no partial months, and no confusing adjustments.
When does billing start?
Your billing starts on the day your service goes live.
There are no pro-rata charges.
Your billing cycle is aligned to your go-live date from day one.
This gives you a clean, consistent cycle every month.
When will I receive my first invoice?
Your invoice is generated one day after your go-live date.
The invoice is dated to match your go-live date.
Your rental product is billed monthly in advance.
Usage charges are billed in arrears.
Example: if your service goes live on 1 May, your invoice is generated on 2 May and dated 1 May.
When is payment taken?
Payment is collected 10 days after your invoice date. This gives you time to review your invoice before payment is taken.
Direct Debit is collected 10 days after your invoice date.
Recurring Card Payment is collected 10 days after your invoice date.
Example: if your service goes live on 1 May, your invoice is dated 1 May and payment is collected on 10 May.
What if I started on a trial?
If you started on a bOnline trial, your billing begins once you upgrade to a paid plan.
Your billing cycle is aligned to the day your trial ends and your service becomes active.
Your invoice follows the same rules as above.
Payment is collected 10 days after your invoice date, whether you pay by Direct Debit or Recurring Card.
Quick reference
Event | When it happens |
Billing starts | Your go-live date |
Invoice generated | 1 day after go-live |
Invoice dated | Your go-live date |
Payment collected | 10 days after invoice date |
Can I change my payment date?
Your payment date is tied to your go-live date. However, payment date changes can be requested in certain cases and reviewed by our team.