This article explains how to set up your opening and closing times within a Simple Call Flow in MYbOnline. These settings decide when your open and closed routing rules apply.
How to set up your business hours
Step 1: Log in to the MYbOnline portal and go to Phone settings > Call flows.
Step 2: On your Simple Call Flow card, click the three dots (⋮) and select Edit.
Step 3: In the Edit call flow window, click Edit Business Hours.
Step 4: In the Edit business hours window, select the days your business is open. Selected days are highlighted in teal. Click a day to switch it on or off.
Step 5: Under Set time, choose how you want to set your hours:
09:00 - 17:00 or 09:00 - 18:00 to use a standard working day.
24 hours if your business is open all day on the days you selected.
Set my own to choose your own start and end times.
Step 6: If you chose Set my own, enter a start time and an end time for each open day, using the 24-hour clock (for example 08:30 to 17:30). Click the three dots (⋮) next to a day to:
Add break if you close for lunch or another rest period.
Apply to all open days to copy this day's hours to every day you have selected.
Apply to all days to copy this day's hours to all seven days.
Step 7: Click Save in the Edit business hours window, then click Save in the Edit call flow window to apply your changes.
Please note: Your business hours decide when your During open hours and During closed hours settings apply. To choose what happens to calls in each period, see How to set up a simple call flow.
Watch: setting up business hours: