Every call to your main bOnline number is routed by a call flow. A simple call flow is the most common setup: during open hours calls ring your team (or your AI Receptionist), and out of hours callers hear your closed greeting, then voicemail.
How to set up your simple call flow
Step 1: Log in to MYbOnline and go to Phone settings > Call flows.
Step 2: On the Simple Call Flow card, click the three dots (⋮) and select Edit.
Step 3: Click Edit Business Hours to set when you're open. See How to set up your business hours in a simple call flow.
Step 4: Under During open hours, switch Welcome greeting on if you want callers to hear a greeting first. See How to set up welcome and closed greetings.
Step 5: Choose who answers during open hours:
Ring all users: everyone rings. If no one answers, the call goes to voicemail.
Ring all users, then AI Receptionist: everyone rings first. If no one answers, your AI Receptionist picks up.
AI Receptionist answers every call: your AI Receptionist answers straight away, helps callers and takes a message.
The two AI options need an AI Receptionist. If you don't have one yet, click Turn on AI Receptionist (first month free, then £10 per month per AI Receptionist). See How to set up and use the AI Receptionist in MYbOnline.
Step 6: Under During closed hours, choose what happens when you're closed, and add a closed greeting if you'd like one. If your business hours are 24/7, closed hours aren't available.
Step 7: Click Save.
Watch: Simple Call Flow Setup
Watch the video below for a full walkthrough of setting up a simple call flow.