Call reports show how busy your phone lines are: how many calls you get, when they come in, and how many are missed.
Note: Call recordings aren’t in Call reports. You’ll find them in Call history. See Using AI Call Recording: Find, Play and Manage Your Calls.
How to open Call reports
Log in to mybOnline.
In the left-hand menu, click Call reports. The Call trends page opens.
Choose a time period
Use the dropdown at the top right to pick Today (24 hours), Week (7 days), Month (30 days) or Custom. The charts update to match. Month (30 days) is the default.
What the reports show
Call trends: the number of calls each day. The lines show inbound answered calls, inbound missed calls, outbound calls and total calls.
Time of day statistics: answered calls (green) and missed calls (red) for each hour of the day.
Call density: a heat map of days of the week against hours of the day. The darker the square, the more calls came in at that time.
Can I download call reports?
There’s no download option on the Call reports page. To download call recordings, use Call history.