AI Call Recording automatically records every call and gives you a transcript, a summary and action items. It's an account-level add-on billed per user, and it's included on the AI for Business Calls plan and in AI Hero.
Price: 1 year of storage is £8 per user/month. 7 years is £11 per user/month. Both prices are plus VAT, and your first month is free.
Please note: once AI Call Recording is turned on, it can't be removed in the portal. To remove it, chat to our team.
How to turn it on
Step 1: Log in to mybOnline and go to Phone settings > Account add-ons.
Step 2: On the AI Call Recording card, click Edit.
Step 3: Choose how long to keep recordings: 1 year (for training, disputes and everyday reference) or 7 years (for FCA-regulated businesses with longer record-keeping rules).
Step 4: Check the Summary. It shows the price per user, the VAT and your monthly total for all users.
Step 5: Scroll down, tick I accept the additional monthly charge, then click Activate recording. The button only works once the box is ticked.
Step 6: The card now shows AI Call Recording & 1-year storage (or 7-year storage).
How to switch between 1 year and 7 years
Click Edit on the AI Call Recording card, choose the other option and click Change package.
Where do I find my recordings?
In Call history, in the left-hand menu. See Using AI Call Recording: Find, Play and Manage Your Calls.