If you can't log in to the bOnline Customer Portal, or you can't get access to your account yet, this guide covers the common causes. That includes errors like "Sign up unsuccessful" or "No user registered with the email address", and the case where your service is still being set up on a temporary phone number and you haven't finished registering. If a Magic Link is requested, it will be sent to the main account holder's email address.
Common login issues
Email validation errors: the email address you use doesn't match the one registered with your bOnline account. Use the exact email address linked to your account.
"No user registered" error: this can appear for two reasons. Your services are not yet live, because the portal only allows sign-up or login after your services have been activated. Or the email address isn't the one linked to the primary account holder, which may differ from the email used for confirmations or invoices.
Temporary phone number, registration not completed: if you've been given a temporary phone number, you still need to complete your email registration before you can log in to the portal.
Steps to resolve login issues
Verify your email address: double-check that you're using the email address registered with your bOnline account. If you have more than one, try each one associated with your account.
Complete your account registration: look for the sign-up email from bOnline and use the link in it to finish registering. Do this before you try to log in.
Confirm service activation: make sure your bOnline services are live. You won't be able to log in until they are fully activated.
Retry your login: once you've confirmed the correct email address, finished registration and checked that your service is live, try to log in again.
Additional tips
If you can't get into the portal to manage a phone or device, finish registration first, then follow Managing devices using the MybOnline customer portal.
If you've forgotten your password, see Forgot your mybOnline login password?
Keep your registered email address up to date to avoid future login problems.
If you still can't log in, contact bOnline support.
Following these steps should resolve most login and account access issues so you can get into the bOnline Customer Portal.