Why am I being billed for services that aren't live or an order delay?

There are several reasons why you are continuing to be billed such as:

• This is your final bOnline for services already used.
• You are being billed in arrears for usage.
• Your account has not been cancelled correctly.

Please contact our care team at 0203 617 9950 or [email protected] where we'll be able to explain further and rectify the error.