Why is my first bOnline bill higher than expected?

If your first bill seems higher than expected, there are often straightforward explanations. It may include one-off charges, a combination of plan features and usage, or protective services such as Total Care.  

One-Off Charges 

You may have been billed for one-off charges that were agreed at the point of sale. Some examples include:

• Router Postage

• New Line 

• Restart or Renumber Charges 

• Engineer Fees

Charges on Your First Bill

Your first bill may include the cost of your plan and any additional services, such as:

• Monthly plan charge - billed one month in advance from your activation date.
• Add-ons - such as international minutes or additional call packages.
• Device charges - contributions towards a device or delivery cost.
• Usage charges - billed in arrears from the date your service went live. 
• Total Care charges - for VoIP/Broadband protection services. For full details, see bOnline Total Care

For more details about what is included, see:
Understanding Your First bOnline invoice.

Why Your First Bill Looks Higher

Your first bill may appear higher because your services have just gone live. It combines charges billed in advance, such as your plan and features, with charges billed afterwards, like usage or add-ons. This is normal, and future bills will reflect only your regular monthly plan and any usage or add-ons.