If your first bOnline bill is higher than you expected, this is completely normal. Your first bill is different from every bill after it because it combines several types of charges at once.
Why is the first bill different?
Your first bill includes charges billed in advance, charges billed after your service went live, and any one-off setup charges agreed at sign-up. This combination only happens once. From your second bill onwards, you will only see your regular monthly plan charge plus any usage.
Will my bill go back to normal?
Yes. From your second invoice onwards your bill will reflect only your regular monthly plan and any usage or add-ons. One-off charges will not appear again.
Want a full breakdown of your first invoice?
For a detailed explanation of every charge on your first bill, including examples and payment dates, see Understanding your first bOnline invoice.
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