How to enable a call divert in an advanced call flow

Modified on Fri, 15 Mar 2024 at 03:59 AM

A call divert allows you to set up a call divert for all inbound calls to an external phone number. To enable a temporary call divert, follow the steps below. For this example, we want to divert calls to an external number, so we click on "Divert to external".

Please note: Call charges may apply based on your tariff.


  • Click on "Create an advanced call flow".


  • Select from the three options provided, for this article, we will show you how to "Create your own".


  • Begin by giving your custom call flow a name, which can be done at the top-left of your screen. Simply type out your new call flow name and click the "tick". 


  • Now, navigate to "Business hours" and click on it. You will need to configure your business hours for this specific call flow.

  • Configure your business's opening and closing hours, don't forget to click "Save".


  • Navigate to the "Add action +" button underneath "Open" and click on it.


  • As seen below, a pop-up will appear with available actions and recommendations for your next action. To create a greeting that callers will hear when calling your business, click "Greeting".

  • You can create a welcome greeting by typing it out, recording it through your device's microphone, or uploading a previously recorded greeting. After creating or uploading your greeting, you can listen to it to make sure it's correct before clicking "Save".

  • Navigate to the "Add action +" button underneath "Closed" and click on it. Since this is out of your business hours, you could either create a custom "Closed greeting" or send incoming calls directly to your main number's "Voicemail".

  • Navigate to the "Add action +" button underneath "Greeting" and click on it.

  • For this example, we want to divert calls to an external number, so we click on "Divert to external".

  • Simply type out the number you'd like calls diverted to, accept the charges, and click "Save".
Please note: When diverting to an external number, call charges may apply based on your tariff.


  • Once you have completed your custom call flow, you can "Save changes" you made or click "Save & Enable" to activate this call flow.

  • After saving your advanced call flow, it can be found under the "All call flows" tab.

Please note: If a user in a trial enables an advanced call flow, the add-on will only be enabled when they upgrade, with a complimentary one-month free trial, followed by a monthly subscription fee of £3+VAT.


For further assistance please contact our team at voipcare@bonline.com

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article