What are call flows?

Modified on Tue, 12 Mar 2024 at 08:00 AM

A call flow is a journey each incoming call will take and is the foundation for the highest quality caller experience. Every inbound call to your main number is routed using a call flow and your business hours.

Why use call flows

Call flows are a great way to introduce a caller to your business and ensure that you deliver the best service. For example, a caller can be put straight through to the right service department at the right time using call flows.

How they work

When a caller gets through to your business they'll be rerouted through to a certain call flow. Using your bOnline phone system there are various call flows you can choose from or create - simple call flows and advanced call flows.

Please note: Upon activiating the "Advanced call flow" add-on, customers will receive a complimentary one-month free trial, followed by a monthly subscription fee of £3+VAT.

For further assistance please contact our team at voipcare@bonline.com

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