How to Transfer an Existing Phone Number to Your bOnline Account

If you already have a business phone number with another provider, you can transfer it to bOnline so you keep the same number your customers know. This process is called number porting and is managed through the MybOnline portal.

How to Submit a Number Transfer Request

1. Log in to the MybOnline portal.
2. In the left-hand menu, select Phone numbers.
3. Click the Transfer to bOnline button on the left side of the screen.
4. Enter the details of the phone number you want to transfer, including the address linked to that number.
5. Review the information you have entered to make sure it is correct.
6. Click Submit.

Please note: Number porting typically takes between 14 and 21 business days from the date your request is submitted. This timescale is set by the industry and cannot be shortened.

What Happens After You Submit

Once submitted, your request will be reviewed by the bOnline team. You can track the progress of your number transfer at any time using the Order tracker in the MybOnline portal.

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