How to change your hold music

Customise the audio callers hear while waiting in a queue or placed on hold.

Step 1. Go to 'Phone Setup' on the left-hand menu.

• Log in to the MYbOnline portal, 
• Click on Phone Settings
• Click on Phone setup
  
  

Step 2. Go to Company Hold Music 

• Click on the Voicemail & hold music tab 

• Scroll Down to Company Hold Music 

Step 3. Upload and Edit Your Hold Music

Lastly, you can make use of the hold music feature to upload music that callers will hear after being placed on hold.

Please note: Uploaded files can be a maximum of 3MB in size. Accepted file formats are: mp3