Call forwarding rules in the bOnline mobile app

Modified on Thu, 7 Nov at 8:02 AM

Setting up call forwarding in your bOnline mobile app ensures you never miss an important call, even if you're unavailable or out of the office. This guide will walk you through the process of customizing call forwarding rules, so you can seamlessly redirect calls as needed.

Please note: In cases where simple or advanced call flows involve a call queue or multiple users, the call forwarding rules set within the app will be overridden, with the system defaulting to the designated call flow instead.

To enable call forwarding rules on your bOnline mobile phone app, click the 'My Profile' button at the top-right of the screen.

From here, you will need to click 'Call forwarding'.

Clicking the '+' icon next to a rule will allow you to configure the rule you'd like to enable: 'Always', 'No answer', or 'Busy'.

You will be prompted to type out the number that calls should be diverted to, then click the 'Checkmark' icon.

Your call forwarding rule will now be active.

Need Help? If your app looks different or you need further assistance, consider upgrading to bOnline 3.0. Call us at 02036179950 or email our team at [email protected]

Call forwarding rules in the bOnline mobile app

Setting up call forwarding in your bOnline mobile app ensures you never miss an important call, even if you're unavailable or out of the office. This guide will walk you through the process of customizing call forwarding rules, so you can seamlessly redirect calls as needed.

To enable call forwarding rules on your bOnline mobile phone app, click the 'My Profile' button at the top-right of the screen.

From here, you will need to click 'Call forwarding'.

Clicking the '+' icon next to a rule will allow you to configure the rule you'd like to enable: 'Always', 'No answer', or 'Busy'.

You will be prompted to type out the number that calls should be diverted to, then click the 'Checkmark' icon.

Your call forwarding rule will now be active.

Need Help? If your app looks different or you need further assistance, consider upgrading to bOnline 3.0. Call us at 02036179950 or email our team at [email protected]