Logging in to the bOnline Desktop App

Modified on Fri, 12 Jun at 9:36 AM

This article explains how to log in to the bOnline desktop app on your Windows or Mac computer.

What You Need

The email address linked to your bOnline account.
Your 6-digit PIN, created in the MybOnline portal.
The bOnline desktop app installed on your computer. See How to download the bOnline desktop app.

Once logged in, you will be taken to the app homepage, where you can view your recent calls, voicemails, and chat messages.

If you are having trouble logging in, check the following:

Make sure you are using the email address linked to your bOnline account.
Check your PIN is correct. If you have forgotten it, see Forgot your bOnline desktop app login PIN?
Make sure your app is up to date. An outdated app can prevent you from logging in.
If the app will not open at all, see Having issues launching the bOnline app?

If your app is out of date, download the latest version below.

We're always up for a chat! Live chat is available via the mybOnline sidebar or from the bottom-right corner of this page.

Note: This is the fastest way to reach the support team.

Reach the support team via WhatsApp for quick queries.