Having Issues Launching the bOnline App?

Modified on Wed, 15 Apr at 3:33 AM

This article covers what to do if your bOnline mobile or desktop app will not launch or is not responding.

Need to download or log in to the app?

If you have not yet installed the bOnline app or need help logging in, see the following articles:

Step 1: Check you have the latest version

An outdated version of the app can cause launch issues. Make sure you are running the latest version. See How to download the bOnline phone mobile and desktop apps for download links and update instructions.

Step 2: Uninstall and reinstall the app

If updating does not resolve the issue:

Uninstall the bOnline app from your device.
Log in to the MybOnline portal at my.bOnline.com.
Go to Download Apps and reinstall the app.

Step 3: Sign in with your PIN

Once the app is reinstalled:

Open the bOnline app.
Enter your 6-digit login PIN.

If you have forgotten your PIN, see How do I reset my bOnline mobile or desktop app login PIN?

How to restart the app

If the app stops responding during a call or behaves unexpectedly, close it completely and reopen it:

Android: Select the Recent Apps button and swipe the bOnline app away.
iPhone: Swipe up from the bottom of the screen, pause briefly, then swipe the bOnline app away.
Desktop: Close the app from the taskbar or system tray, then reopen it.

Make a test call to confirm the app is working correctly.

If the issue continues after following all of the above steps, contact the bOnline support team through live chat.

Related articles