Having issues with your handset?

Modified on Tue, 13 Feb 2024 at 04:46 AM

"I cannot hear the caller/the caller cannot hear me"

1. Is the microphone muted, or is the speaker volume 0?

  • If you can hear your correspondent and they can’t hear you, check the “mute” button on your phone.

  • If you can’t hear your correspondent and they can hear you, try to adjust the volume on your phone, laptop or mobile.

2. If using an IP desk phone, ensure the cord is clipped correctly and connects the receiver to the base station.

If you've tried the above basic troubleshooting, please contact our VoIP Care team on 0203 617 9950, by chat in the bonline.com portal or by emailing  voipcare@bonline.com

"My phone keeps losing connection/dropping out":

If you’re having issues with your handset losing connection or dropping out, make use of the following guides: QoS, SIP ALG, and Static DHCP.

For further assistance please contact our onboarding team at voipcare@bonline.com

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