How to fix no dial tone or sound on VoIP lines

Modified on Tue, 29 Apr at 10:05 AM

Experiencing no dial tone or sound on your VoIP line can be frustrating, but it’s a common issue that can be quickly resolved. This guide walks you through troubleshooting steps to get your phone system back on track.

Please note: This does not apply to your mobile and desktop applications as they do not have dial tone's present.



Cabling:

  • Check to make sure that your devices are plugged in correctly.

  • Check the curly cord and make sure that it is plugged into the receiver correctly.

  • Ensure that the power cable is plugged in.

Hardware:

  • If possible, try to test a different handset or cable to see if it's a hardware issue. If this resolves the issue you will need to replace the handsets or cables.

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