How to fix no dial tone or sound on VoIP lines

Experiencing no dial tone or sound on your VoIP line can be frustrating, but it’s a common issue that can be quickly resolved. This guide walks you through troubleshooting steps to get your phone system back on track.

Please note: This does not apply to your mobile and desktop applications as they do not have dial tone's present.

Cabling:

• Check to make sure that your devices are plugged in correctly.

• Check the curly cord and make sure that it is plugged into the receiver correctly.

• Ensure that the power cable is plugged in.

Hardware:

• If possible, try to test a different handset or cable to see if it's a hardware issue. If this resolves the issue you will need to replace the handsets or cables.

If you need any further assistance, reach out to us at voipcare@bonline.com We’re eager to support you and ensure you have the best experience with our services!