I have no dial tone or sound on the line

Below are some remedial actions for when you don't hear a dial tone:

• Check whether or not you are connected with a filter.
• If yes, remove the filter and test to see if the issue persists.
• If this resolves the issue you will need to replace the filter you’re using.

Cabling:

• Check to make sure that your devices are plugged in correctly.
• Check the curly cord and make sure that it is plugged into the receiver correctly.
• Ensure that the power cable is plugged in.

Hardware:

• If possible, try to test a different handset or cable to see if it's a hardware issue. If this resolves the issue you will need to replace the handsets or cables.

For further assistance please contact our onboarding team at voipcare@bonline.com