How to fix audio issues when neither party can hear on VoIP calls

Audio issues where neither party can hear each other during a VoIP call can be frustrating. This guide provides steps to troubleshoot and resolve such problems on your bOnline phone system.

Basic Checks 

1. If you can hear your correspondent but they can’t hear you, check the 'Mute' button on your phone.

2. If you can’t hear your correspondent but he can hear you, try to adjust the volume on your phone

Hardware Troubleshooting

Use these steps if you suspect a hardware fault:
 

1. If you’re using the headset, try to use the handset.

2. If you’re using the speaker, try to use the handset.

3. If you’re using the handset try to use the speaker