How do I cancel my bOnline services?

Modified on Fri, 12 Jul at 2:12 AM

We never like to see our customers go. If we've fallen short in some way, we'd love the chance to put it right.

If you're thinking of leaving bOnline, please do call us on 0203 617 9950.

Charges for ending your bOnline contract early.

Ending your service before the minimum term will result in early cancellation charges. If you cancel early, you will also still need to make your monthly payment until your contract expires.

Early cancellation charges will be calculated by taking into account your plan and how many months remain in your initial contract (minimum agreed-upon term of service).

How much will I be charged?

The amount you're charged depends on:

  • How long you have left of your minimum contract length (minimum term) from the end date of your subscription, calculated in days.

  • The days you’ve already been billed for in advance; and

  • The products that you subscribe to when your subscriptions end.

Bear in mind that the amount you’re charged may not be an exact multiple of the monthly charges listed in the examples referred to below.

To find out how much you’ll be charged for each month remaining, based on the products that you take from us, contact us at 0203 617 9950.

Cancelling bundle deals:

Suppose we have agreed to provide you with a bundle for all or part of your service (e.g. phone, broadband and Cloud Phone services) and you terminate any of these services. In that case, you will then automatically pay separately for any services we continue providing to you, at the current rate.

If you have any further questions, please feel free to reach out to our team at 0203 617 9950 or via email at Our team is available Monday to Friday, 08:00 - 18:00, and Saturday, 10:00 - 14:00. 

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