Any requests to change your engineer appointment date or time slot need to be requested 48 hours before the confirmed installation date. Any requests after the 48 hours are not guaranteed and you would be required to attend the engineer visit or be liable for a missed appointment fee.
NB: Openreach only has two standard time slots available:
AM timeslot (08:00 - 13:00)
PM timeslot (13:00 - 18:00)
Depending on how close to the appointment, the new installation date will vary as this is based on engineer availability at the time of your request.
Please note that your engineer appointment will remain as is until you receive a text and email confirming the change.
We will reserve the date you request but it can take 24 - 48 hours for Openreach to confirm the amendment. We will monitor the request and notify you as soon as it is confirmed.
Please : All requests for changes need to be made 48 hours before the confirmed installation date. Requests submitted after this are not guaranteed and your original appointment date will stand.
For further assistance please contact our customer service team at 0203 617 9950 or customerservice@bonline.com
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