How to track orders and products in the MYbOnline portal

Modified on Mon, 28 Oct at 5:02 AM

Track your orders and manage products efficiently with the MYbOnline portal's product tracker feature. To stay notified about the status of your deliveries, number transfers, and engineer visits, go to the 'Order tracker' page.

Order details: Will show you a list of your hardware product orders. Use this to track the status of your order deliveries.

Number transfers: This will show you the status of any pending number transfers to MYbOnline, along with the most important and relevant information.

Broadband appointments: These will show any upcoming engineer visits you may have scheduled. You'll receive an appointment date and time for your specific area.

Please note: For more information on enginer visits, please read the 'What do I need to know before my engineer appointment' help article.

If you need further help, feel free to contact our onboarding team at [email protected]. We're always here to assist you and ensure everything goes smoothly!