bOnline Total Care gives your business protection against fraud, unexpected bills, and service disruptions. It covers both your VoIP and broadband services, giving you peace of mind that your communications keep running when you need them most.
From January 2026, Total Care combines all the benefits of Fraud Protection and the Care Plan into one comprehensive package.
Please note: Total Care is automatically added to your bOnline account. If you would like to remove it, please contact the bOnline support team.VoIP Total Care - £1.95 per month
Total Care protects your VoIP lines from fraud and disruption while keeping your business connected. It includes:
- Premium and high-risk call barring
- High spend alerts and auto-blocking
- VoIP security monitoring
- Spam and call blocking in apps
- 75% discount on unauthorised calls
- Priority 1-hour fault support
- Emergency handset replacement
- Call redirect during disruption
- VoIP engineering repair charges covered
Broadband Total Care - £5.95 per month
Total Care also covers your broadband services to keep your connection running. It includes:
- Fraud protection plus free engineering call-out visits (up to £150)
- Router replacement if required
- Dual network access if required
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