Track your orders and manage products easily with the MYbOnline portal's product tracker feature. To stay updated about the status of your deliveries, number transfers, and engineer visits, go to the 'Order Tracker' page.
Order Details
This table will show you a list of your hardware product orders. It will provide you with the updates of the status of your delivery as it progresses.
| Order ID | The order number that allows you to reference your order. |
| Item/s Ordered | The item/s which you have purchased. |
| Date Ordered | The date the order was made. |
| Tracking ID | The tracking ID that you could use to track the status of your order. |
| Expected Date | The date by which you can expect to receive your order. |
| Status | The status of your delivery. |
Steps to View Your Number Transfer
1. Navigate to Order Tracker via mybOnline.
2. Scroll down to the Number Transfer section.
Here you will see all your number transfer requests along with their current status.
| Number Range | The phone number being transferred. |
| Date Ordered | When the transfer request was submitted. |
| Last Update | The last date the port status was updated. |
| Transfer Date | Scheduled date your number will go live. |
| Letter of Authority | Whether your signed authorisation (CLOA) has been received. |
| Transfer Status | If your transfer shows 'Accepted' with a Transfer Date, your number will go live on that date. If your transfer shows 'Rejected', contact customer support for assistance. |
Broadband Appointments
These will show any upcoming engineer visits you may have scheduled. You'll receive an appointment date and time for your specific area.
Please note: For more information on enginer visits, please read the 'What do I need to know before my engineer appointment' help article.
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