How to set up Voicemail and Hold Music

Modified on Mon, 16 Sep at 9:01 AM

Learn how to set up your voicemail and customise hold music on your bOnline phone system. Set up a voicemail delay and set an email address for voicemail messages to be sent to. To set up voicemail and hold music, follow the steps below.

On the 'Phone setup' page, under the 'Voicemail and hold music' tab, you will see the option to create a new voicemail greeting, click 'Edit'.

Create your voicemail message by typing it out, recording, or uploading a greeting from your device. Preview your greeting before clicking 'Save'.

Another voicemail feature is the 'Voicemail delay' setting. Before playing your voicemail message, the phone will ring for a specified amount of time before going to voicemail.

Have your voicemail messages sent directly to your email by toggling on the feature and entering your email address.

Lastly, you can make use of the hold music feature to upload music that callers will hear after being placed on hold.

Please note: Uploaded files can be a maximum of 3MB in size. Accepted fiel formats are: mp3, aiff, wav, and flac.

If you need further help, feel free to contact our onboarding team at voipcare@bonline.com. We're always here to assist you and ensure everything goes smoothly!