How to Change Your Hold Music

Your hold music is what callers hear while they are waiting in a queue or placed on hold. This article explains how to upload and change your company hold music in the MybOnline portal.

Step 1: Go to Phone setup

1. Log in to the MybOnline portal.
2. Select Phone settings.
3. Select Phone setup.

Step 2: Go to Company hold music

1. Select the Voicemail & hold music tab.
2. Scroll down to Company hold music.

Step 3: Upload and edit your hold music

Upload an audio file that callers will hear after being placed on hold.

Please note: Uploaded files can be a maximum of 3MB in size. Accepted file format is MP3.

Copyright and royalty restrictions

Any audio you upload as hold music must be copyright and royalty-free. Uploading commercial music (such as songs by mainstream artists) without the appropriate licences may result in copyright infringement claims, for which you would be responsible. If you are unsure whether a track is suitable, check the licensing terms before uploading.

Related articles

• Video on How to set up voicemail and hold music
• How to set up welcome and closed greetings in MybOnline
• How to set up a call queue call flow