I have issues with incoming/inbound calls

If you are experiencing issues with incoming and outgoing calls, follow the troubleshooting steps below:

Step 1: Check Business Hours

1. Confirm that your business hours are currently open:

   • Navigate to "Phone Settings", then select "Call Flows".

Step 2: Log Out and Log Back In

1. If you are using the app, try logging out of the application and logging back in.

2. If the issue persists, proceed to clear the app's cache and data.

Step 3: Clear App Cache and Data

For iPhone Users:

1. Go to your iPhone Settings.

2. Select General, then iPhone Storage.

3. Find and select the bOnline phone app.

4. Tap Offload App.

5. Uninstall and reinstall the app after clearing the app cache.

For Android Users:

1. Go to your Mobile Settings.

2. Select Apps, then locate the bOnline phone app.

3. Navigate to Storage and clear both the Cache and Data.

4. Uninstall and reinstall the app after clearing the app cache.

Step 4: Adjust APN Settings (If Using Mobile Data with EE/3 Providers)

For Android Devices:

1. Open your Phone System Settings.

2. Select Network and Internet > Mobile Network > Advanced.

3. Go to Access Point Names (APN) and select your current mobile provider's APN.

4. Tap APN Protocol and choose IPV4. Save your changes.

Alternatively:

1. Go to Settings > Connections > Mobile Networks.

2. Select Access Point Names, tap the three dots in the top-right corner, and choose Reset to Default.

For iPhone Devices:

1. Go to Settings > Cellular/Mobile Data > Cellular/Data Network.

2. Tap Reset or Reset to Default.

Alternatively:

1. Go to Settings > Mobile Services > Mobile Data Network.

2. Make any necessary adjustments.

Step 5: Restart Devices (If Using Corded or Cordless Handsets)

For Corded Handsets:

1. Power down your router.

2. Power down the handset.

3. Power the devices back up in the same order.

For Cordless Handsets:

1. Power down your router.

2. Power down the handset base station connected to your router.

3. Power the devices back up in the same order.

If the problem persists after completing these steps, contact your service provider's support team for further assistance.